Return and Refund Policy

At Campbell’s of London we take great pride in the quality and uniqueness of the artworks we offer. Each piece is carefully curated and often one-of-a-kind, and we want you to be completely satisfied with your purchase.

Please read our return and refund policy below for important information regarding returns, cancellations, and refunds.

Returns

Due to the unique and often fragile nature of original artwork, we do not accept returns or exchanges unless the item arrives damaged or incorrect.

If your item is damaged during transit or you receive the wrong artwork, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item and packaging

• A brief description of the issue

We will work with you to arrange a replacement, repair, or refund as appropriate.

Damaged or Incorrect Items

In the unlikely event your artwork arrives damaged or not as described, we will:

• Assess the damage through submitted photos

• Offer a replacement (if available), repair, or full refund

• Cover any return shipping costs if required

Please retain all original packaging until the issue is resolved.

Cancellations

You may cancel your order within 24 hours of placing it by contacting us directly. After this period, your artwork may already be in preparation or transit and cancellation may not be possible.

Refunds

Approved refunds will be issued to your original method of payment. Please allow 5–10 business days for the transaction to appear, depending on your bank or card provider.

Non-Returnable Items

The following items are not eligible for return:

• Commissioned or custom-made artwork

• Framed or altered pieces requested by the customer

• Gift cards or digital downloads

Contact Us

For any questions or concerns regarding your order, please get in touch:

main@campbellsoflondon.co.uk
+44(0)7548122837